CRInfo - Communication Skills and Techniques

Communication Skills and Techniques

Communication techniques are methods used to improve communication between individuals.
Summary Articles: CRInfo
Full Resource Listings: Web -- Print -- Organization -- All


Interpersonal / Small-Scale Communication(View Additional Sub-Topics)
	Robert Quillen wrote, "Discussion is an exchange of knowledge; argument an exchange of emotion." These resources explain why interpersonal communication breaks down and how to make it more effective. Summary Articles: From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Web -- Print -- Organization -- All


Anger Management
	Anger management refers to techniques that are used to defuse, direct or contain anger. Summary Articles: CRInfo -- From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Web -- Organization


Reframing
	Bernard Meyer wrote, "The art of reframing is to maintain the conflict in all its richness but to help people look at it in a more open-minded and hopeful way." Summary Articles: From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Print -- All


Factual Communication
	Summary Articles: From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Print -- All


Inter-cultural communication(View Additional Sub-Topics)
	Summary Articles: From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Web -- Print -- Organization -- All


Establishment of Personal Relationships
	While strong personal relationships alone cannot bring about conflict resolution, they can help to transform the conflict and make it easier to resolve. Relationships between the opposing sides help to build trust, improve communication, and increase tolerance. Summary Articles: From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Web -- Print -- Organization -- All


Safe Spaces for Communication
	Summary Articles: From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Web -- Organization


Dialogue
	In dialogue, the intention is not to advocate but to inquire; not to argue but to explore; not to convince but to discover. These resources introduce the concept of dialogue, discusses why it is needed, and suggests ways to do it effectively. Recommended References: From Beyond Intractability Project Full Resource Listings: Web -- Print -- Organization -- All


Narrative/Stories
	Stories have been vital to all cultures throughout history. Recently, they have been purposefully employed as tools to promote empathy between adversaries and to help people heal from past trauma. Summary Articles: From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Web -- Print -- Organization -- All


Large-Scale Communication(View Additional Sub-Topics)
	These resources discuss ways to communicate to large groups and even whole societies. While the media is the most traditional way of doing this, other approaches are also sometimes utilized, such as community dialogues or even "national conversations." Summary Articles: From Beyond Intractability Project Recommended References: From Beyond Intractability Project Full Resource Listings: Web -- Organization

CRInfo Version VI
Copyright © 1999-2010 The Conflict Resolution Information Source
CRInfo™ is a Registered Trademark of the University of Colorado
Project Acknowledgements

The Conflict Resolution Information Source
Guy Burgess and Heidi Burgess, Co-Directors
c/o Conflict Information Consortium (Formerly Conflict Research Consortium), University of Colorado
Campus Box 580, Boulder, CO 80309
Phone: (303) 492-1635; Fax: (303) 492-2154; Contact